Westpac Keen on more Outsourcing



WestpacWestpac has sought proposals from outsourcing solution providers to provide back office functions for its human resources operations, according to a report in the Australian Financial Review.

The process appears to be in its early days, and no decision has been taken to proceed. It would mean the roles of internal staff taken on by staff of the service providers. Service providers canvassing for the work include Accenture, Genpact and Infosys, with Accenture understood to be the front runner if the plans go ahead.

All three vendors are already suppliers to Westpac in technology and other areas of back office administration, and would simply expand their remit to incorporate HR services.

Services that are offered in this area by the companies involved include workforce administration, payroll functions, benefits administration and some technology systems to manage and analyse employee data.
July 7, 2014

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