Automation versus labour arbitrage
  • Automation versus labour arbitrage

    June 9, 2015
    3 0 4 12 0 0 2 By Martin Conboy How much will automation impact the level of off-shored outsourcing and BPO? According to the Everest Group North American companies believe automation gives them the ability to bring their work back on shore. A similar trend seems to be prevalent in the UK and Europe. […]