Seeing is believing – Outcomes based pricing
  • Seeing is believing – Outcomes based pricing

    July 15, 2015
    0 0 4 3 0 0 0 By Mark Atterby To achieve greater innovation and strategic value client organisations need to move away from resource driven pricing models to incorporate transactional and outcomes based pricing. However, outcomes based pricing presents its own sets of risks and challenges. Outcome-based pricing, where clients are paying for a […]
  • It’s now or never – Customer Experience innovation

    June 9, 2015
    2 0 0 4 0 0 0 By Mark Atterby Most businesses understand technical, product or process innovation. They are adept at creating new products, services and implementing new processes and technology to deliver those products to market. However, products, services, and processes can be easily copied and reproduced. So what differentiated a particular brand, […]
  • Innovate or Die!

    April 14, 2015
    0 1 1 3 1 0 2 By Martin Conboy “If change is happening on the outside faster than on the inside, then the end is in sight” Jack Welch, CEO, G. E. In fact, the world is changing so rapidly that organisations are struggling to keep up. I always remember my first boss telling […]
  • Building Out-Come Based Pricing Models

    March 31, 2015
    0 0 2 1 0 0 0 By Martin Conboy The continuing rise in the number of contracts containing outcome-based pricing models provides obvious rewards and benefits for BPO buyers and vendors. But there are dangers and challenges where the vendor can be expected to take on all the risks. Traditionally, outsourcing buyers and providers have […]