Blog

Servion sets up shop in Melbourne

0
0

0
0
0

By Mark Atterby

From left to right: Mr. Balakrishnan Kavikkal (Bala), CEO, Servion Ms. Kathy Coultas, A/g Director Technology Industries, Victorian Department of State Development, Business and Innovation (DSDBI) Mr. Abhijit Banerjee (AB), Vice President and Region Head, APAC, Servion  

From left to right:

Mr. Balakrishnan Kavikkal (Bala), CEO, Servion Ms. Kathy Coultas, A/g Director Technology Industries, Victorian Department of State Development, Business and Innovation (DSDBI) Mr. Abhijit Banerjee (AB), Vice President and Region Head, APAC, Servion

Servion, who provide consulting and technology solutions for the contact service and customer service industries, has established local offices in Melbourne. The announcement was made at a launch event held at the Sofitel in Melbourne, 16th October 2014.

Servion has expanded its operations to support international clients with operations in Australia and local clients who have operations overseas. Servion CEO, Balakrishnan Kavikkal, comments,” Initially we’ll be employing around 25 people to kick start the business here. To start with we need sales and marketing people as well as people to support our existing clients. Then we’ll be looking to expand as we bring on new clients and projects.”

As well as serving its existing customers Servion will also be searching for new business opportunities in the Australian market place. “We’re unlike most other technology companies. Our focus is on helping the organisations we work with to create exceptional customer experience while helping them to reduce costs and manage their processes better.”

Key industry verticals for Servion will include telecommunications, financial services as well as the BPO and shared services industries, or any organisation that manages high volumes of customer interactions.

Heading up the operations in Australia will be Abhijit Banerjee, Vice President and Region Head, APAC, Servion. Prior to launching here, Servion has been active in Australia for the past five years and has been servicing its clients from its APAC headquarters in Singapore.

Founded two decades ago, Servion is a privately owned company headquartered in Chennai, India. Employing over a 1000 people, with over 500 major companies as clients, the company has office locations in North America, Asia and Europe


October 21, 2014
Comments

Leave a Reply

Your email address will not be published. Required fields are marked *


You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

4 + 6 =