ServiceFirst Moving Down the Path of Outsourcing



Tenderers whittled down to shortlist.

In its latest newsletter to clients, ServiceFirst advised that the outsourcing scheme has now moved onto the request for proposals phase, with a shortlist of potential providers signed off by the outsourcing steering committee to move onto to the next phase of tendering.

“More information will be available over the next few months and we promise to keep you fully informed,” ServiceFirst promised customers.

The NSW Government confirmed its plans to invite bids for the ServiceFirst work in March, and formally opened early round registrations of interest in April.

The RFP evaluation is due to be complete by the end of the year.

The agency has already begun preparing for the potential reforms by tweaking its workforce of roughly 350. It will continue forward with 23 less staff, who seized the opportunity to take a pay out as part of a month-long voluntary redundancy program run through May.

A new executive director will steer the NSW Government’s central shared services agency through its expected private sector sell-off.

Jennifer Palmer has taken on the top job at ServiceFirst for the next 18 months as her predecessor Ken Sheargold leads the investigation into outsourcing options for the government-owned service provider.

Further down the line, the leader of ServiceFirst’s ICT services division, Ian Shand, will become director of service enablement for the next six months. Rod Greenaway will take over the IT operations temporarily in his absence.

Read more:,executive-reshuffle-ahead-of-servicefirst-outsourcing.aspx#ixzz3A9Qk6Dxs
August 12, 2014

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