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Kinetic BPO invests in $1M worth of contact centre technology from Vocalcom

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In a deal that will stretch over three years, Kinetic will purchase and deploy a cloud based solution from Vocalcom for managing customer transactions and interactions. Kinetic aims to increase its capacity for managing multiple customer channels and interactions, particularly around new channels such as social media and mobile. Kinetic BPO’s CEO, Joe Tawfik, said: “We have positioned Kinetic as a Next Generation BPO provider specialising in elevating the customer experience for our clients. We believe the Vocalcom solution is unique in the Australian marketplace because of its rich omni-channel features, especially around social media like Facebook and mobile interactions.”

We believe the Vocalcom solution is unique in the Australian marketplace because of its rich omni-channel features…

The agreement was made with Calltime, the Australian based agent for Vocalcom. Headquartered in Dubai and Sydney, Kinetic BPO is a specialist business process outsourcing (BPO) company.
May 27, 2014
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