Government Contact Centre Summit Middle East



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Date(s) - 17/05/2015 - 20/05/2015
All Day

Dusit Thani Dubai, United Arab Emirates


Delivering world class contact centres through effective workforce management and advanced technologies

EGovernment entities in the GCC today are transforming their contact centres to drive the national vision and government strategy to provide smarter, more efficient and convenient government services to the rapidly growing population. The role of the contact centre is fundamental to providing high-quality and trusted service through an experienced and skilled workforce.

All these questions will be answered at the Government Contact Centre Summit Middle East taking place from 17-20 May 2015 in the Dubai.

This is the only event in the region dedicated to the government sector and the meeting place for top contact centre professionals in the region who wants to learn, network and make plans for future developments.

This event will feature high-level strategic discussions and share peer-led case studies addressing the biggest challenges in delivering a world-class customer experience in the contact centre and an awards ceremony for the Government Contact Centre Excellence.


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