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Customer Experience Transformation: Financial Services Nordics

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Date/Time
Date(s) - 16/06/2015 - 18/06/2015
All Day

Location
7A Odenplan, Stockholm, Sweden

Categories


Customer Experience Transformation: Financial Services Nordics

Customer experience across the region is widely the viewed as THE way that financial services can increase customer loyalty and ultimately, boost profits. But, with increasing product complexity, a need for integration across omni-channels and pressures to achieve short-term performance, translating the theory into reality remains a huge challenge.

Add to this, the enormous challenge of trying to align changing internal culture, processes and attitudes to a customer-first corporate strategy, in an environment where consumer trust and loyalty to banks is at an all-time low.

Customer Experience Transformation for Financial Services Nordics will bring together senior level decision makers focused on optimising the customer experience from the region’s most prominent financial services companies. Over two days they will meet to discuss best practice initiatives, challenges and solutions. The event will look at customer experience in a strategic context and evaluate how businesses can use it to their competitive advantage.


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