Customer Experience Management
Date(s) - 26/05/2015 - 28/05/2015
Keeping Up with Digitalisation, Changing Customer Needs and Achieving Seamless Integration of all Channels
Delivering a superior experience to customers is a powerful – arguably the most powerful differentiator that a business can deploy. And it should be part of any core business strategy. Yet in many companies, customer experience management is treated as a tactical rather than strategic issue, to the great frustration of those responsible for it.
With the economy getting tougher and customers harder to please, increasing cost cutting pressures from senior management are all but helping to achieve the overall goal of customer centricity, holistic multi-channel approaches and effective big data handling.
Based on the extensive research we conducted with over 100 CEM professionals, the 8th Customer Experience Management 2015 event will cover the following key industry issues you’re all facing:
- Embracing the Digital Revolution to Meet your Customers Needs
- Changing your Culture and Processes to Achieve Customer Centricity
- Achieving Seamless Integration have a holistic View of the Customer
IQPC’s 8th Customer Experience Management event is a great opportunity to network and benchmark with your peers from different industries. The Event will deliver you the opportunity to learn from and network with national and international industry leading Customer Experience experts to gain insights, identify opportunities and take away key strategies for successful customer experience management.