Customer Experience Management Telecoms Summit 2015
Date(s) - 10/06/2015 - 11/06/2015
One Farrer Hotel & Spa, Singapore
ASIA’S ONLY DEDICATED CEM TELECOMS SHOW WITH SPECIFIC FOCUS ON ASIAN OPERATORS
“Creating a Customer-centric mind-set; Evolving beyond traditional methods to engage the customer, increase ROI and create your unique brand experience”
Few industries face such a complex CEM challenge as the telecommunications market. Customers usually contact their operators to complain about service problems or billings issues.
A very profound inverse relationship exist between churn and customer experience. Operators have come to realise that the customer’s experience is their only route forward to increase market share, reduce churn rates and create a distinct competitive advantage.
The CEM Telecoms Summit 2015 takes a look at the highs and lows of customer experience management in telecoms. Held in Singapore from 10th – 11th June 2015 the event combines real-life examples, case studies, best practice sessions for problem solving, idea exchanges and debate on the hottest topics on customer experience in the region.
This premier event has everything you need to know about CEM in today’s competitive telecoms market with thought leaderships from the industry’s movers and shakers.