Customer Experience Management 2015



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Date(s) - 26/05/2015 - 28/05/2015
All Day

Swissotel , Sydney, New South Wales, Australia


Keeping Up with Digitalisation, Changing Customer Needs and Achieving Seamless Integration of all Channels

Delivering a superior experience to customers is a powerful – arguably the most powerful differentiator that a business can deploy. And it should be part of any core business strategy. Yet in many companies, customer experience management is treated as a tactical rather than strategic issue, to the great frustration of those responsible for it.

With the digitalisation of everything the behaviour of customers is changing and one of the key questions each organisation should ask themselves is – what does that mean for our business, products and services? How do we need to adapt?

Based on the extensive research we conducted with over 100 CEM professionals, the 8th Customer Experience Management 2015 event will cover the following key industry issues you’re all facing:

  • Embracing the Digital Revolution to Meet your Customers Needs
  • Changing your Culture and Processes to Achieve Customer Centricity
  • Achieving Seamless Integration to have a holistic View of the Customer

IQPC’s 8th Customer Experience Management event is a great opportunity to network and benchmark with your peers from different industries. The event will deliver you the opportunity to learn from and network with national and international industry leading Customer Experience experts togain insights, identify opportunities and take away key strategies for successful customer experience management.


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