Customer Care Leadership Movement
Date(s) - 15/04/2015
Transforming the Customer Experience: Improving Customer Service Delivery while Navigating Commercial Realities
IQPC and Call Center IQ are proud to present the Customer Care Leadership Movement, an executive-level think-tank of customer service, contact centre operations and customer experience professionals where the common denominator is a readiness for transformation. This unique event marries strategic plays with operational pragmatism in a personalized, hands-on experience unlike any other.
Topics to be Addressed:
- New business models and enhancing the multi-channel customer experience to drive growth
- Maximizing the customer experience through new and trending technology
- Utilizing creativity and innovation to maximize human talent
- Benchmarking and analytics
- And much more!