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Customer Care Leadership Movement

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Date/Time
Date(s) - 15/04/2015
All Day

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Transforming the Customer Experience: Improving Customer Service Delivery while Navigating Commercial Realities

IQPC and Call Center IQ are proud to present the Customer Care Leadership Movement, an executive-level think-tank of customer service, contact centre operations and customer experience professionals where the common denominator is a readiness for transformation. This unique event marries strategic plays with operational pragmatism in a personalized, hands-on experience unlike any other.

Topics to be Addressed:

  • New business models and enhancing the multi-channel customer experience to drive growth
  • Maximizing the customer experience through new and trending technology
  • Utilizing creativity and innovation to maximize human talent
  • Benchmarking and analytics
  • And much more!

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