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16th ANNUAL CALL CENTER WEEK

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Date/Time
Date(s) - 15/06/2015 - 19/06/2015
9:34 am - 10:34 am

Categories


15th Annual Call Center Week Post Show Executive Report

2014 Call Center Week exceeded all expectations bringing together over 1,800 customer service professionals under one roof. This post event executive report outlines an overview of the 2014 event, top 6 themes identified at Call Center Week and information on next year’s event.

Why Attend

A recent J.D. Powers five year study revealed organizations which improved customer service increased shareholder value by 52%, while those organizations whose service declined lost 28% of their value. TARP Worldwide research indicates that 2/3 of customers in most markets DO NOT buy primarily based on price; they buy on convenience, service and word of mouth.

Celebrating its 12th successful year, the call center community’s fastest growing call center conference returns! The 15th Annual Call Center Week, taking place June 10 – 14, 2013 joins call center leaders and gurus for a week of unforgettable knowledge-sharing and networking.

What Makes this Event Unique

  • The largest event with senior level practitioner speakers providing real world insight on what it takes to achieve worldclass call center status.
  • The event will include: 6 Keynotes; 32 Unique Tracks, 9 Workshops; 2 Master Classes, 2 Site Tours and a dozen hours of Networking
  • Expansive Exhibit Hall, allowing attendees to better evaluate the latest product & service offerings that will improve your operations and results

Get Involved in 2015

16th ANNUAL CALL CENTER WEEK 

The Mirage


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