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Concentrix completes second phase of IBM Acquisition

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Concentrix Corporation has announced the addition of 19 delivery locations, across 13 countries, completing the second phase of the acquisition of IBM’s global customer care and industry process services business.

“The overall acquisition to date combines two great cultures and has created a new organization reflecting the scale and vertical industry expertise of IBM, combined with the agility, flexibility and client focus of Concentrix,” said Chris Caldwell, President, Concentrix Corporation.

The new company aims to provide innovative, high value business services built on analytics, intellectual capital and technology innovation, with a focus on transforming customer experience.

Concentrix serves 10+ industries from 50+ cities with a diverse workforce. Caldwell said, “We now have a solid foundation for further growth.  With our talented staff, our tools and technology, our analytics, and our drive and passion for helping our clients be #1 in their marketplaces, we are well positioned for growth for many years to come.”
May 7, 2014
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