Feature Topic
  • Growth and diversity in Impact Sourcing

    August 27, 2015
    1 1 0 2 0 0 4 By Martin Conboy Last year the Everest Group produced a report that revealed that “Impact Sourcing” is growing faster than the overall BPO market. Aside from having a positive ‘impact’ on the lives of disadvantaged and deprived communities by giving them gainful employment, it delivers real business value. […]
  • How social is your business?

    August 13, 2015
    0 0 2 1 0 0 0 By Martin Conboy Social media is no longer simply a tool for marketers to engage customers. According to a new research report from Altimeter, The 2015 State of Social Business: Priorities Shift from Scaling to Integrating, organisations are increasingly viewing it as platform to support a broader digital […]
  • The opportunities and challenges for Health and Pharma outsourcing

    August 6, 2015
    0 0 0 1 0 0 0 By Martin Conboy Organisations in the healthcare and life sciences industry are experiencing significant opportunities as well as challenges. The industry in OECD countries is expected to be worth $US10 trillion by 2020. Pharmaceutical companies are facing times of unprecedented challenge; expiring patents, generics competition, clogged pipelines, pricing […]
  • How To Survive By Training

    July 28, 2015
    1 0 0 2 0 0 1 By Martin Conboy To cope with an ever-changing market and technological landscape, organisations need to invest in skills development and learning programs to ensure they remain competitive and are capable of adapting to the future. Outsourcing the development and delivery of these initiatives means costs can be kept […]
  • When disaster strikes!

    July 22, 2015
    0 0 1 2 0 0 0 By Martin Conboy Hurricane, fires, earthquakes and terrorist attacks are now a common occurrence across the globe. Disasters have the potential to hit every city, region and country in the world. There are dangers to your business if you outsource to offshore locations. Those dangers are minimised, however, […]
  • Every country is a source of talent

    July 15, 2015
    0 0 1 2 0 0 0 By Martin Conboy Though India and the Philippines dominate the IT-outsourcing, BPO and shared services markets, the search for affordable and skilled talent now stretches to practically every location in the world. Except for countries in the grip of war or some major disaster, every nation has the […]
  • Passion for the brand: Is It lost when you outsource?

    July 7, 2015
    0 0 1 1 0 0 3 By Martin Conboy Customer engagement and innovation depends on having engaged employees committed to the brand and the values it represents. The burning question is can you expect the same level of commitment from the people working for your outsource provider or from contractors? Tony Featherstone ,in his […]
  • 6 Things before you sign on the dotted line

    June 30, 2015
    1 0 0 2 0 1 1 By Martin Conboy An outsourcing or BPO contract should be a flexible yet robust agreement – one able to withstand the test of time and changing circumstances. Over the years of facilitating and consulting on a range of outsourcing and BPO contracts, I have found that there are […]
  • The Global Business Services Evolution

    June 23, 2015
    1 0 0 2 0 0 1 By Martin Conboy Global Business Services(GBS) is the holy grail of shared services. The Global Business Services model has taken root within the outsourcing and shared services industry in the last few years. It evolved out of the Shared Services model for delivering business services and processes. Rather […]
  • Let’s Get Digital

    June 16, 2015
    1 0 0 8 0 0 0 By Martin Conboy The call to “Go digital” is echoing in boardrooms across the globe. It’s a herald of momentous and ground shaking change that has potentially far-reaching consequences. Organisations have always relied on technology to innovate and improve efficiency. But the rapid advance of cloud computing, mobility, […]
  • Automation versus labour arbitrage

    June 9, 2015
    3 0 4 12 0 0 2 By Martin Conboy How much will automation impact the level of off-shored outsourcing and BPO? According to the Everest Group North American companies believe automation gives them the ability to bring their work back on shore. A similar trend seems to be prevalent in the UK and Europe. […]
  • The multi-channel challenge

    June 2, 2015
    0 0 2 2 0 0 1 By Martin Conboy The ability to offer customers the ability to communicate with a brand via a variety of channels has been the Holy Grail for the contact centre and BPO industries for quite some time. Now days customers are multi channel shoppers and business as a whole […]