• Dawn of the cloud Robots

    May 12, 2015
    0 0 2 4 0 0 0 By Mark Atterby RPA (Robotic Process Automation) and the cloud are on a collision course. This collision will have a significant impact on the BPO and outsourcing industries. Originally aimed at automating the actions and processes associated with managing existing software applications and manipulating data, RPA offers significant […]
  • Has BPaaS Finally Come of Age?

    April 28, 2015
    1 0 2 7 0 0 4 By Martin Conboy  Enterprises across the globe are realising the need to embrace cloud technology. Thus, business processes are also being moved to the cloud because of the inflexible service delivery models of traditional BPO, and the old technologies that limit the effectiveness of business process outcomes. As companies shift […]
  • Pricing war in cloud space

    November 12, 2014
    0 0 0 0 0 0 0 There’s so much competition in the cloud industry that cloud companies keep cutting their prices, even while they increase their storage limits. There’s a couple of reasons for this. For one, computer storage keeps getting cheaper. A gigabyte’s worth of storage on a hard drive in 1993 cost […]
  • Customer Experience in the Digital Age

    September 24, 2014
    1 0 0 0 0 0 0 By Martin Conboy What is the digital age? The digital age embraces how we interconnect, how we shop, how we learn. Even in a traditional call centre, the digital age is all around us; even if someone calls via a traditional telephone, the agent uses a digital channel […]