Big Data
  • Increased use of big data in Australia

    November 12, 2014
    0 0 0 0 0 0 0 The use of big data applications and services in Australian organsiations with more than 20 employees has passed 25 per cent and is forecast to reach 65 per cent by 2018, according to new findings from emerging technology research firm Telsyte. Telsyte expect this threefold increase in update […]
  • Single view of the customer: Reality or mirage?

    July 30, 2013
    0 0 0 0 0 0 0 By Mark Atterby Organisations are making increasing use of the data they’re collecting to build a more comprehensive picture of their customers. The benefits of this are potentially substantial. But the challenges to achieving are just as significant. To overcome these challenges companies are turning to their BPO […]
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    The challenges and benefits of Big Data

    March 6, 2013
    0 0 0 0 0 0 0 The large scale gathering of data from a variety of sources and the application of sophisticated analytical tools to make sense of that data is quickly becoming the new frontier for organisations seeking competitive differentiation. The BPO and outsourcing industry is playing a pivotal role in developing the […]